Refund policy
When you get money back, how much, and how to ask for it.
Last updated October 9, 2026
If it isn’t a fit
If either of us decides at the kickoff call that the project isn’t a fit, you get a full refund before any work starts. This covers projects bought online, the deposit on a store build or the UI system, and the first month of a plan.
If a project ends after work starts
Payment for work already done is kept, and payment for anything not yet started is refunded. Vinney sends a short breakdown of what’s done against the written scope, then refunds the rest. This applies to projects and store builds, whichever side ends them.
Monthly plans
Cancel online before your next billing date to stop the next charge, using the billing link in your order email, or reply to that email. The plan runs to the end of the month you’ve paid for. A month already paid isn’t refunded in part, apart from the first month when it isn’t a fit, and unused hours don’t roll over.
How refunds are paid
Refunds go back to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank. If you paid over time with Affirm or Klarna, the refund goes to that provider, which adjusts your balance.
How to ask
Email vinney@uxgrowthlab.com or reply to your order email. Vinney replies within two business days. If a charge looks wrong, get in touch before disputing it with your bank; it’s usually faster.